Contact HTML5 Flipbook Customer Support

We’re always working on improving our app and making sure our users have the best experience possible. If you run into any issues while using HTML5 Flipbook or have a suggestion for improvement, don’t hesitate to send us a message! :)
Email Us - [email protected]

The Flipbook is not activated.

By default, when you successfully create a Flipbook, it is turned off for secure. Please click on the toggle button to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

You set some display configuration

The Flipbook might not show up because you have set some advanced configurations that hide the Flipbook in some specific cases, such as: only display on some pages, only show on desktop/mobile, country filter, source filter.
Please re-check the Flipbook configuration to see whether there are some limit options enabled.

Conflict with your theme

Flipbook might not be compatible with all themes with the default settings.
In these cases, we have provided an "Embedding code" for you to add a Flipbook manually to your theme.
Please look at the tutorial "How to embed the Flipbook" in this HELP section

Others

If you have checked all the above causes and tried all solutions, but Flipbook is still not showing up on your store; you can reach out to our support team at [email protected]. We will answer your ticket as soon as possible.

The App use Script Manager to integrate the JavaScript into your storefront. The app does not create, edit or delete any item in your store. After Uninstalling the app, Script automaticaly will remove from your storefront.
The App store all your uploaded files into our server. We removing all filese when you uninstalling the app.